Our sleep guides are detailed, science-backed PDF guides written by Nora Moon, designed to help parents understand and gently improve their child's sleep. Each guide is tailored to a specific age range, from newborns to 8 years old, and is grounded in Montessori principles and neuroscience. No rigid schedules, no crying it out. Just thoughtful, compassionate guidance that respects your child's unique rhythm.

We have 6 guides covering every stage: 0 to 3 months, 4 to 8 months, 9 to 18 months, 18 months to 3 years, 3 to 6 years, and 6 to 8 years. Simply choose the one that matches your child's current age. If you're not sure, feel free to reach out and we'll help you find the right fit.

Your guide is delivered instantly as a PDF download right after your purchase is confirmed. You'll receive an email with your secure download link. No waiting, no shipping. You can read it on your phone, tablet, or computer.

Absolutely not. Our entire philosophy is built on gentleness, respect, and connection. We believe every child deserves to feel safe and heard, especially at night. Our methods are inspired by Montessori principles and rooted in the latest research on child development and emotional security.

Because our guides are digital products delivered instantly, we are unable to offer refunds once the file has been downloaded. However, if you have a technical issue accessing your guide, please contact us at customerservice@moonlightnest.com and we will do everything we can to help.

Yes! We offer curated bundles at a reduced price. Our Baby Bundle covers the first year, our Toddler Bundle covers 18 months to 6 years, and our Complete Bundle includes all 6 guides for families who want support across every stage. You'll find them all in our Sleep Guides collection.

Orders are processed within 1 to 3 business days. Once shipped, you'll receive a tracking number by email so you can follow your order every step of the way.

Delivery times vary by destination. For Australia and New Zealand, please allow 7 to 15 business days. We know waiting can feel long when you're eager for your little one's new sleep companion, and we appreciate your patience.

Yes! We offer free shipping on orders over $80 AUD. For smaller orders, a flat rate of $6.99 AUD applies.

Absolutely. Once your order is dispatched, you'll receive an email with your tracking details. If you haven't received it within 3 business days of ordering, check your spam folder or reach out to us.

Yes, instructions are included with every product. If you need additional help setting up your night light, music box, humidifier, or OK-to-wake clock, don't hesitate to email us. We're happy to guide you through it.

We accept returns for items that arrive damaged or defective. Please contact us within 30 days of delivery at customerservice@moonlightnest.com with a photo of the issue and we will take care of you. We do not accept returns for change of mind on physical products.

Import duties or taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer. If you have questions about this before ordering, feel free to contact us and we'll do our best to help.

Please contact us as soon as possible at customerservice@moonlightnest.com. If your order hasn't shipped yet, we'll do our best to update the address. Once it has shipped, we unfortunately cannot guarantee a change.

If your estimated delivery window has passed, please reach out to us at customerservice@moonlightnest.com. We'll investigate with the carrier and make sure you're taken care of.

We'd love to hear from you. You can reach us by email at customerservice@moonlightnest.com or through the contact form on our website. We reply within 24 to 48 hours, always with care.

Of course. That's exactly what we're here for. Every child is different, and finding the right support matters. Send us a message and tell us a little about your situation. We'll point you in the right direction with warmth and no judgment.